iMariners Refund & Cancellation Policy

For iMariners Digital Media, operating the website https://imariners.com.

Last Updated: 27 May 2026

Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases, subscriptions, digital products, courses, services, consultations, memberships, downloadable resources, paid promotions, advertising services, sponsored services, custom work, and other paid offerings made available by iMariners Digital Media through imariners.com, directly or through associated checkout, invoice, or payment systems.

By placing an order, making a payment, booking a service, subscribing to a plan, reserving a promotional slot, or purchasing any offering from us, you agree to this Refund & Cancellation Policy along with our Terms & Conditions and Privacy Policy.

1. General Policy

Due to the nature of our business, many of our offerings may involve instant access, digital delivery, downloadable content, time-based reservations, consulting time, advertising inventory, custom effort, or service initiation upon order confirmation. Accordingly, all sales may be treated as final unless we expressly state otherwise in writing for a specific product or service.

Refunds, replacements, account credits, service rescheduling, partial refunds, or cancellation approvals may be granted only at our sole discretion, subject to applicable law, fairness considerations, technical feasibility, order status, service type, evidence provided, and whether the purchased offering has already been accessed, reserved, downloaded, consumed, activated, scheduled, published, or materially performed.

2. Orders We May Refuse, Hold, or Cancel

We reserve the right to refuse, hold, investigate, suspend, or cancel any order, booking, listing, campaign, service request, or subscription where we believe there may be fraud, abuse, pricing error, inventory limitation, content policy violation, payment failure, legal risk, identity concerns, inaccurate information, unauthorized use, operational constraints, or any other issue affecting our business or platform integrity.

If we cancel an order before substantial performance begins and no lawful reason exists to withhold the amount, we may issue a refund or reversal in accordance with the original payment method, payment gateway procedures, and applicable law.

3. Digital Products, Downloads, Courses, and Memberships

Unless expressly stated otherwise for a specific offer, digital products, downloadable files, templates, ebooks, guides, premium content, memberships, subscriptions, and courses are generally non-refundable once access has been granted, login credentials have been issued, content has been delivered, files have been downloaded, or the membership period has commenced.

If there is a verified technical failure caused solely by us that prevents reasonable access to the purchased digital offering and cannot be resolved within a commercially reasonable time, we may choose to provide replacement access, an account credit, rescheduled access, partial refund, or full refund, depending on the circumstances.

4. Consulting, Calls, Services, and Custom Work

Consultation bookings, advisory calls, service retainers, custom work, promotional campaigns, sponsored content, advertising placements, profile features, and similar time-based or effort-based services may be non-refundable once the booking is confirmed, preparation has started, scheduling has been blocked, work has commenced, or the service has been delivered in whole or in part.

If a rescheduling request is submitted sufficiently in advance and operationally feasible, we may allow a reschedule or account credit at our sole discretion. Missed appointments, no-shows, delayed attendance, incomplete information provided by the customer, or failure to cooperate with service requirements may result in forfeiture of the amount paid.

5. Advertising, Paid Promotion, Sponsored Listings, and Campaign Services

Advertising inventory, paid promotions, sponsored placements, featured listings, campaign services, social promotions, and branded content involve planning, reservation, inventory allocation, publication scheduling, and commercial opportunity costs. Such services are generally non-cancellable and non-refundable once confirmed, scheduled, reserved, published, or materially prepared.

Where a campaign or sponsored service cannot be delivered substantially as agreed due solely to our fault, we may, at our discretion, offer a replacement slot, equivalent promotional value, rescheduling, partial refund, or account credit.

6. Physical Product Returns

If you purchase a physical product from iMariners, you may be eligible to return it subject to the following conditions and timeline:

6.1 Return Eligibility Window

You may request a return for any physical product within 14 days from the date of delivery. Requests submitted after this period will not be considered unless we expressly agree otherwise in writing.

6.2 Return Conditions

To be eligible for a return, the product must meet ALL of the following conditions:

• The product is unused, unworn, unwashed, unaltered, and in its original condition.
• All original tags, labels, seals, packaging, manuals, accessories, and documentation are intact and included.
• The product shows no signs of wear, damage, misuse, or tampering caused by you after delivery.
• The product is not a customised, personalised, made-to-order, or bespoke item (unless defective).
• The product is not a hygiene-sensitive item, perishable good, or item that cannot be resold for health or safety reasons (unless defective).
• You have proof of purchase, such as order number, invoice, or payment confirmation.

6.3 Non-Returnable Items

The following items are non-returnable unless defective or not as described:

• Customised or personalised products (e.g., engraved, printed with your name/logo, made-to-order).
• Hygiene-sensitive items, sealed products where the seal has been broken, or items that cannot be resold for health/safety reasons.
• Perishable goods, consumables, or items with expiry dates.
• Downloadable digital content or physical products that include digital access codes that have been revealed or used.
• Items explicitly marked as “Non-Returnable” on the product page at the time of purchase.

6.4 Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, incorrect, or not as described, you must notify us within 7 days of delivery by emailing [email protected] with:

• Your order number and purchase date.
• Clear photographs or video showing the damage, defect, or incorrect item.
• Photos of the original packaging, labels, and any shipping documents.

We will review your claim and, if verified, may offer a replacement, repair, refund, or store credit at our discretion. We reserve the right to request the return of the defective/damaged item before issuing a replacement or refund.

6.5 Return Shipping Costs

Return shipping costs shall be handled as follows:

• If the return is due to our error (damaged, defective, incorrect, or not as described item): We will cover return shipping costs and may provide a prepaid shipping label or reimburse reasonable shipping charges upon proof of payment.
• If the return is due to change of mind or buyer preference: You are responsible for all return shipping costs, packaging costs, and any additional fees. We are not liable for courier losses or delays during return shipment unless we arranged the return pickup.

6.6 Return Process

To initiate a return:

1. Email [email protected] with your order number, reason for return, and supporting photos where applicable.
2. Wait for our return approval and instructions before sending the item back. Unauthorized returns sent without approval may not be accepted.
3. Pack the item securely in its original packaging with all accessories, tags, and documentation.
4. Ship to the address we provide in our return approval email.
5. Retain tracking details and proof of postage until your return is processed.

6.7 Return Inspection and Approval

Once we receive your returned item, we will inspect it within 5–7 business days to verify that it meets all return conditions. If the product fails inspection (e.g., used, damaged by you, missing packaging, tags removed, altered), we may:

• Reject the return and return the item to you at your cost.
• Offer a partial refund reflecting the reduced value.
• Offer store credit instead of a cash refund.

6.8 Refund Method and Timing for Physical Products

If your return is approved, the refund will be processed as follows:

• Refunds will be issued to the original payment method used for the purchase, unless otherwise required by law or agreed in writing.
• Refund processing may take 5–10 business days after approval, depending on your payment method, bank, or payment gateway.
• Return shipping costs (where you are responsible) are non-refundable.
• Original shipping charges are non-refundable unless the return is due to our error.

6.9 Exchange Option

If you prefer an exchange instead of a refund, you may request one within the return window subject to product availability. Exchange shipping costs shall follow the same rules as return shipping costs outlined in Section 6.5.

6.10 Lost or Stolen Returns

If you ship a return without using a tracked courier service or without retaining proof of postage, we are not responsible for lost, stolen, or undelivered return shipments. We recommend using a courier that provides tracking and delivery confirmation.

6.11 Additional Legal Rights

Nothing in this Return Policy affects your statutory rights under applicable consumer protection laws in India or other jurisdictions. Where mandatory law provides stronger protections than this policy, statutory rights shall prevail.

7. How to Request Cancellation or Refund

Any cancellation, reschedule, replacement, access issue, or refund request must be submitted to [email protected] with relevant details, including your full name, registered email, order number, payment reference, date of purchase, product or service name, reason for request, and supporting proof where applicable.

Submission of a request does not guarantee approval. We may request additional information, screenshots, transaction proof, identity verification, technical details, or written clarification before taking a decision.

8. Approved Refund Method and Timelines

If a refund is approved, it will ordinarily be processed back to the original payment method used at checkout, unless otherwise required by law, technically unavailable, or otherwise agreed in writing. Refund timing depends on the payment gateway, banking channels, payment method, and third-party processing timelines.

For payments processed through gateways such as Razorpay, refunds are typically issued to the original source of payment and may take several business days to reflect depending on the relevant banking partner or payment mode. Gateway fees, taxes, processing costs, promotional credits, currency differences, and already-consumed service value may affect the final refundable amount to the extent permitted by law.

9. Non-Refundable Situations

Without limiting our other rights, refunds may be denied in situations including but not limited to:

• Change of mind after purchase.
• Failure to read the product description, service terms, or eligibility requirements before purchase.
• Digital content already accessed, downloaded, delivered, or consumed.
• Membership periods already started or partially used.
• Consulting or service time already reserved, prepared for, or performed.
• Advertising or promotional inventory already booked, reserved, or published.
• Failure caused by the customer’s device, internet, email system, spam filter, firewall, software environment, inaction, or failure to provide required information.
• Violation of our Terms, misuse of services, abusive conduct, fraud concerns, or policy breaches.
• Requests lacking adequate proof or submitted after an unreasonable delay.

10. Chargebacks and Payment Disputes

You agree to contact us first before initiating any chargeback, payment dispute, reversal, or complaint with a bank, card network, UPI provider, wallet, or payment gateway. Initiating false, abusive, duplicative, or bad-faith disputes after receiving access, value, delivery, scheduling, publication, or service performance may be treated as a material breach of our Terms.

We reserve the right to contest chargebacks using transaction records, logs, access records, communication records, campaign proofs, delivery records, and gateway documentation, and to suspend accounts, deny future service, recover losses, and pursue legal remedies where appropriate.

11. Contact

For refund, cancellation, rescheduling, or billing-related queries, contact [email protected].

12. Changes to This Policy

We may amend this Refund & Cancellation Policy at any time by posting the revised version on the website. The revised version will apply from the date of publication unless otherwise required by law or expressly stated otherwise.